Help with Sign-In
Customer Service is available Monday through Friday, 9am—5pm EST. Contact us by e-mail.
Why do I need to register?
The new site requires a unique e-mail address for each account. If you are a new user, you will be required
to register for use of the site. If you are a registered user, you will need to confirm your account.
Either way, account confirmation is a very simple process that will allow you to confirm your
information and create your account.
Once you log in and confirm your account, click on the My Account tab to verify your profile data. If you
continue to experience problems, please contact Customer Service.
Will my username and password remain the same?
Yes, but you will be asked to confirm your account the first time you sign in.
Why isn’t my username recognized when I try to sign in to the new site?
The first time you sign in, you will be asked to confirm your account. Once you have done that you will sign as usual going forward. If you continue
to experience problems, please contact Customer Service.
I can’t remember my username or e-mail address.
If you can’t remember your username, please contact Customer Service. If you cannot remember your
password, please click on “Forgot Password.” You will be e-mailed a link to a page to create a new
password. Remember, your password should be 4 to 10 characters and contain 1 digit.
What does the "Remember me" check box do?
If you check this box you will be automatically signed in the next time you visit. Your brgowser must be set to accept cookies in order to use this option.
Do not use this function if you use a shared computer.